Retail Technology

2 articles

Home Depot customer interacting with a futuristic AI voice agent interface that displays a digital shopping cart and real-time inventory.

Home Depot's AI Voice Agent Replaces Phone Menus for Customers

At Home Depot, an AI voice agent can now understand a customer's reason for calling and build a ready-to-buy digital shopping cart based on real-time inventory in less than 10 seconds.

Olivia Hart·May 4, 2026

Futuristic AI voice agents interacting with customers through holographic interfaces in a modern customer service center, symbolizing streamlined home services.

Services

AI streamlines home services, automating customer interactions

In a 50-store pilot, Home Depot's new AI voice agents understood customer intent in under 10 seconds, signaling a dramatic shift in how home services will handle customer interactions.

Olivia Hart·April 23, 2026